Some of the possible reasons for error messages are:

  • IP addresses outside of Canada
  • a pre-existing Library account 
  • misspelled street names, etc.
  • a new postal code (not in the HPL system)

A red circle with a question mark indicates the field generating the error. Hovering over the red circle produces a pop-up explaining the error.

If the error persists, please visit a branch or Bookmobile. Alternatively, contact us online or call 905-546-3200.

For more information visit: eCard Application FAQ's.