Visit hpl.ca and click My HPL.
Select Log in to Catalogue to access your personal account.
Log in to your HPL account with your library barcode, and PIN.
Click On Hold to access your holds.
You will see a list of your hold items. If the item is “Not Ready” you are given the option to change your pick up location. Select your preferred location for Takeout.
If the item is “Ready for Pickup” or “Shipped”, you will have to contact a library staff member to help you change the location to one of our Takeout branches. Call 289-779-7588 or reach out by email or chat for assistance.
Confirm that the change has been made, and continue the same process for the remainder of your hold items.
Note: The HPL mobile app does not have the feature to change the pickup location of a hold item. Please follow these same steps though a mobile browser to make the changes.