This error typically occurs when you're trying to download an ebook to the OverDrive app or Adobe Digital Editions (ADE). There are two possible causes for this error: your device's time, date, or time zone is incorrect or you're trying to open an old ACSM file that's saved on your device.
The full error may be like one of these:
- An error occurred when adding this eBook to the bookshelf. (5.11.52:E_ADEPT_REQUEST_EXPIRED)
- Error getting License. License Server Communication Problem: E_ADEPT_CORE_EXPIRED
- Adobe Activation Request Error: 2004 Adobe request error: E_ADEPT_REQUEST EXPIRED-2011-07-24T14:46:17=07:00(1311543977000) is before 2011-07-25T14:16;06-07;00 (1311628566827)
To fix the error, make sure the date, time, and time zone settings for your device are correct.
Note: We always recommend using the latest version of the OverDrive app and Adobe Digital Editions.
iOS devices
- Go to Settings > General > Date & Time.
- Turn Set Automatically on, and make sure your time zone is correct.
- Try downloading the title again.
Android devices
- Go to Settings, then select Date & time (under "System").
- Enable the Automatic setting.
If the Automatic setting isn't working for you, set the date and time manually. - Make sure that the time zone is correct.
- Power your device off, wait a few seconds, then turn it back on and try downloading the title again.
Windows devices
- Make sure your device's system time, date, and time zone settings are correct. You can usually access these settings by clicking or tapping the clock on your taskbar.
- Delete any saved ACSM files on your device.
- Clear your temporary internet files.
- Download the title from your library's digital collection again and open it immediately.
Macs
- Go to Apple menu > System Preferences.
- Click Time & Date, then select Set time and date automatically.
- Delete any saved ACSM files on your computer, if applicable.
- Clear your temporary internet files.
- Download the title from your library's digital collection again and open it immediately.