Troubleshooting

Some tips and tricks for solving your issues with eBooks and eAudiobooks

Kobo: How to Repair your Kobo Account on your Kobo eReader
If your eReader is missing books, try repairing your Kobo account.  Before you start, you'll need access to a Wi Fi connection.  Go to your Home scre...
Thu, Nov 11, 2021 at 2:54 PM
Kobo: How to Reset your Kobo eReader
If you reset your eReader, you'll: Remove all books from your eReader. Any books you purchased from Kobo can be re-downloaded after a factory reset. ...
Thu, Nov 11, 2021 at 2:59 PM
Kobo: Overdrive-supported eReaders
If you have one of these eReaders, you have access to the built-in OverDrive feature. Kobo Sage Kobo Libra 2 Kobo Elipsa Kobo Nia Kobo Libra H2O Kobo...
Thu, Nov 11, 2021 at 2:28 PM
Libby: Problems Using Libby on iOS 9 and Older Web Browsers
As of October 2021, Libby is no longer supported on iPhones and iPads running iOS 9. This is because of a recent change made by Libby's web certificate ...
Tue, Nov 16, 2021 at 3:06 PM
Overdrive: "Bad Audiobook Part" Error in Overdrive for iOS (iPhone/iPad/iPod touch)
HERE'S THE COMPLETE ERROR MESSAGE: Bad Audiobook Part: This audiobook part cannot be played because of a bad file. Delete and re-download this part fro...
Thu, Nov 11, 2021 at 2:46 PM
Overdrive: Borrowing eBook Titles in Overdrive for Android/Fire Tablets and Chromebook
How to borrow and enjoy titles in the OverDrive app Install the OverDrive app from Google Play or the Amazon Appstore and sign in. Add your library...
Thu, Nov 11, 2021 at 2:35 PM
Overdrive: Borrowing eBook Titles in Overdrive for iOS
How to borrow and enjoy titles in the OverDrive app Install the OverDrive app from the Apple App Store and sign in. Add your library to the app and ...
Thu, Nov 11, 2021 at 2:36 PM
Overdrive: Borrowing eBook Titles in Overdrive for Windows 8/10
How to borrow and enjoy titles in the OverDrive app Install the OverDrive app from the Windows Store and sign in. Add your library to the app and open ...
Thu, Nov 11, 2021 at 2:41 PM
Overdrive: "E_ADEPT_REQUEST_EXPIRED" in the Overdrive App or Adobe Digital Editions
This error typically occurs when you're trying to download an ebook to the OverDrive app or Adobe Digital Editions (ADE). There are two possible causes ...
Thu, Nov 11, 2021 at 2:52 PM
Overdrive: eBook Downloaded/Fulfilled by Another User/Account
If you download an ebook on one device, then try to download it to the OverDrive app or Adobe Digital Editions (ADE) on another device, you may see one of...
Thu, Nov 11, 2021 at 2:34 PM